FAQs

Adams Packaging FAQs

If you have a question about shopping online at www.adams-packaging.com, you may be able to find an answer below.

Here are some of our customers most frequently asked questions.

If your question is not answered below or for general enquiries/feedback regarding adams-packaging.com, please click here to contact us.

Orders & Delivery
Do you have a trade counter facility?
Christmas Deliveries?
How do I know if my order has been received?
Can I add to an existing order?
When will my order be delivered?
Do I have to be there to sign for delivery?
Can I return a product, exchange it or get a refund?
Can I place an order from overseas?
Where do you deliver?
Are receipts sent with deliveries?

Shopping online at www.adams-packaging.com
Are my details secure?
How can I pay for my purchases?
What should I do if my credit/debit card was refused when placing an order?
How can I view and update my account details?
Will this site work on my browser?

General company information
Where can I get office details and opening hours?

Do you have a trade counter facility?
Yes we have two. For details click here.
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How do I know if my order has been received?
When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.
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Christmas Deliveries?
We shall be closed from Friday 23 December until Monday 2 January inclusive. From the shopping cart point of view, this means that the last day for despatch to guarantee delivery before Christmas will be Wednesday 21 December (the 22nd will be cutting it too fine).

The cut off time for orders will be mid-day on 21 December. Despatches will resume again on Tuesday 3 January 2012. All orders or back orders not despatched by 21 December will be cancelled and the customers refunded.

Orders placed between 22 December and 2 January will not be despatched until 3 January.
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Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you would like to order additional items, please place a new order.
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When will my order be delivered?
See delivery information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately.
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Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you cant be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. please see our terms & conditions page.
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Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from Adams Packaging. If for any reason, you are not completely happy with your purchase, please see our terms & conditions page.
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Can I place an order from overseas?
No. We only deliver to the United Kingdom.
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Where do you deliver?
We only deliver to the United Kingdom.
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Are receipts sent with deliveries?
Yes, we do send you a receipt with your items. You will need this in case you wish to return goods.
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Are my details secure?
Shopping on Adams Packaging is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure on Sage Pay or PayPals sercure server. Please note that in the interest of security, adams-packaging.com will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on adams-packaging.com. See our terms & conditions page for more details on how to make your online shopping secure.
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How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, & Solo.

Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, adams-packaging.com will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on adams-packaging.com. See our terms & conditions page for more details on how to make your online shopping secure.
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What should I do if my credit/debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on adams-packaging.com, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
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How can I view and update my account details?
We currently do not offer login accounts, this may change soon so watch this space.
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Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:
PC users:

• Internet Explorer version 5.5 or later
• Firefox 1.5 or later

MAC users:

• Firefox 1.5 or later
• Safari 3 or later

You may download the latest browser versions of Internet Explorer from:
Internet Explorer 7
www.microsoft.com
(Adams-packaging.com is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Firefox from:
www.getfirefox.com
(Adams-packaging.com is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Safari from:
www.apple.com/safari/download/
(Adams-packaging.com is not responsible for the content of external websites. This link will open a new window.)
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Where can I get office details and opening hours?
For office hours and addresses, please visit our Contact Page.
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Contact us
If you can't find the information you're looking for on this page or any of our other customer services pages, please contact us by email. In order to get the quickest answer possible, please use the appropriate contact details below.

For general enquiries or feedback about our website or an order that you have already placed:
Use this link to Email customer services

Write to us at Adams Packaging Ltd (Head Office), Mill Road, Fishersgate, West Sussex, BN41 1PD

Secure Payments

At Adams Packaging we take ecommerce online security seriously and understand the importance of increasing customer confidence when purchasing online. We only use well known technologies for securely processing your payments by working with Sage Pay and Pay Pal.